Service Level Agreements
We offer three levels of support, with options to suit your business requirements. Our costs are simple, predictable and fair.
Standard Support Level Agreements
| Level | Response | Resolution | Included support hours | Cost |
|---|---|---|---|---|
| Bronze | 12 hours | 24 hours | 1 hour/month | $100/month |
| Silver | 4 hours | 12 hours | 4 hours/month | $400/month |
| Gold | 1 hour | 4 hours | 10 hours/month | $1000/month |
Additional Support Hours
Each support level includes a certain number of support hour per month. If extra support hours are required, these are billed at the simple cost of $100/hour.
Inclusions
All support levels include:
- Monitoring
- Backups
Extras
24x7x365 on-call agreement
We can respond to incidents any time of the day or night, including weekends and public holidays. If you require 24x7x365 support, this is available for an extra $1000/month.