Service Level Agreements

We offer three levels of support, with options to suit your business requirements. Our costs are simple, predictable and fair.

Standard Support Level Agreements

Level Response Resolution Included support hours Cost
Bronze 12 hours 24 hours 1 hour/month $100/month
Silver 4 hours 12 hours 4 hours/month $400/month
Gold 1 hour 4 hours 10 hours/month $1000/month

Additional Support Hours

Each support level includes a certain number of support hour per month. If extra support hours are required, these are billed at the simple cost of $100/hour.


All support levels include:

  • Monitoring
  • Backups


24x7x365 on-call agreement

We can respond to incidents any time of the day or night, including weekends and public holidays. If you require 24x7x365 support, this is available for an extra $1000/month.